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Privacy Policy

Privacy Policy
Effective date: 01.04.2025

This Privacy Policy outlines how we collect, use, store, and share personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

1. Data Controller

The data controller is Trust Garant Emlak Ve Ticaret Limited Şirketi, registered at:
No. 23A, Unit 64, D-400 Highway, Mahmutlar Mahallesi, Alanya, Antalya, Turkey
Email: [email protected]

2. Categories of Data Collected

We process only the data required to provide our services, specifically:

  • Full name
  • Contact information (phone number, preferred messenger: WhatsApp / Telegram)
  • Location data (automatically or manually entered)
  • Tour details: route, date, time, number of participants
  • Payment information (processed via third-party providers; we do not store your card details)

3. Legal Basis for Processing

Data processing is based on the following legal grounds under Article 6 of the GDPR:

  • (b) Contract performance – to fulfill your booking
  • (f) Legitimate interests – to operate and improve our services
  • (a) Consent – when applicable (e.g. for optional features or marketing)

4. Purpose of Data Processing

Your personal data is used to:

  • Process and confirm bookings
  • Calculate tour pricing and availability
  • Share necessary details with partner tour operators
  • Communicate with you regarding your booking
  • Provide customer and technical support

5. Data Retention

Your data is stored until you delete it manually through the app, or for as long as required to fulfill contractual and legal obligations.

6. Data Recipients

Access to your personal data may be granted to:

  • Authorized company personnel involved in booking management
  • Partner tour operators for the execution of services
  • Third-party service providers (e.g. payment processors, communication tools)

We do not share your data with third parties without a valid legal basis or your explicit consent, except as required by law.

7. Data Transfers Outside the EEA

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards, such as EU Standard Contractual Clauses, are in place to protect your data.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw your consent at any time (where processing is based on consent)
  • Lodge a complaint with a supervisory authority

9. Contact

To exercise your rights or for any questions related to data processing, contact us at: [email protected] or via the in-app support chat.